We accept returns or exchanges for unused items returned in their original condition and packaging including all labels within 7 days of the date the order is placed, excluding Tiaras and Hair Accessories. This includes sale and discontinued lines.
We regret we do not accept returns or exchanges for bespoke or special order items, pierced earrings or necklace sets including pierced earrings and bespoke orders made to your specific requirements unless deemed faulty.
We will only accept returns if you have submitted your online returns request within 7 days of receiving the item via email to firstname.lastname@example.org. All returns must include all the original gift boxes (unmarked).
IMPORTANT NOTE: If any items have evidence of being worn these are not deemed suitable for refund or exchange. Please do take extra care of all goods to ensure they remain in the same perfect new condition as despatched, unless you have decided to keep them as failure to do so will be classed as your acceptance of the goods. If any items are returned in used/marked condition, we will return them to you without processing a refund or exchange.
If you qualify for a free gift, please note that the free gift must be returned if every item in your order is returned. Your refund will not be processed until the free gift has been returned. If you apply a discount code or other special offer to your order, you will not qualify for the free gift as the free gift offers are not available in conjunction with any other special offer or discount.
If you are returning an item for refund or exchange, we regret we are unable to refund postage and packing unless the items are found faulty and / or being replaced – in this case we shall cover standard postage costs of returning the items and replace them for you. Should you require a refund only, we are not able to refund the delivery costs, only the value of the unwanted goods that are being returned to us.
If you are exchanging an item, we will send the exchange item within the UK to you FREE of charge. If we process any subsequent changes, this will incur a standard postage charge based on the weight of the item.
We require all returns to be sent by Royal Mail Recorded Delivery or equivalent overseas signed for insured postage service. Please only use Special Delivery if the item value is more than £150. This will ensure that you are compensated should your goods be lost or damaged in transit. If an item is lost in transit as a result of being sent by Standard Royal Mail first or second class post, we will not be able to process a refund for the item.
If you have requested an exchange item, your new item will be sent within 7-10 working days of receiving your returned item.
Any returns accepted by Rubys Adorables Bridal Accessories & Rubys Adorables Boutique will be credited via your original method of payment. The credit or difference in amount for an exchanged product will be credited /debited accordingly not including any original postage costs. If you have notified us of your intent to return the item or if your returned item has any originally enclosed parts damaged or missing, this will result in a delay in processing your refund due to investigation.